Our company, as the largest manufacturer and research unit of wear-resistant materials in the country, as well as the main drafting unit of national standards, can accept your company's pre-sales technical consultation on wear-resistant materials at any time, and can provide your company with relevant industry conditions, new products, and usage information for your reference.

During the installation and use of products in your company, our company can arrange technical personnel to the site according to your company's needs, provide comprehensive technical support and installation guidance, track and understand the usage and technical indicators of grinding balls, and promptly handle technical issues related to product use (including ball consumption, electricity consumption, ball material ratio, filling rate, machine hour output and lining plate matching, mill operation, etc.).

After receiving feedback on quality issues or complaints about quality accidents from your company, our company will respond online within 2 hours. If necessary, we will dispatch business and technical service personnel to the site within 24 hours to promptly handle quality issues.

When the working condition of the customer's mill (non steel ball quality factors) is abnormal and affects production efficiency, our company can provide technical support, skill training, and knowledge sharing related to the improvement and enhancement of the mill process. We can also dispatch technical engineers to the site to assist your company in diagnosing and identifying the cause, participating in solving difficult technical problems, improving the mill process, improving grinding efficiency, reducing usage costs, and increasing economic benefits.

Our company actively responds to delivery time requirements. If customers have other requirements regarding delivery time, we will actively cooperate with them through personnel and equipment adjustments. Our company's finished product warehouse has over 8000 tons of various specifications and materials of products available year-round. If in special circumstances, your company needs to adjust the grading and improve the efficiency, our company can deliver the goods to the site (domestic) within 15 days to meet your delivery needs.